Connecting people

Implementation and integration services of IT solutions for companies and businesses.

We are authorized distributors of manufacturers such as Avaya, Extreme Networks, Cisco, Alcatel-Lucent, Panasonic, Polycom among others...
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¿Why is BERCONT your strategic partner?

  • More than 35 years of experience
  • Nationwide coverage
  • Customized consultation
  • Certified personnel endorsed by manufacturers
  • Partner of the best brands

Solutions that fit your business needs

Unified communications

Manage all your company's communications from the device of your choice, combining your voice, email, audio, videoconferencing, and instant messaging services.

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Contact Center

Offer your customers the best service, managing and customizing a contact center for your company. Serve your customers from multiple channels and improve the productivity of your agents.

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Omnichannel

Improve the efficiency of your service with an omnichannel model in which you can serve your customers through social networks, chatbot, click to call and web chat integrated with Artificial Intelligence.

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Network infrastructure

Entrust us with the operation and functioning of your telecommunications services and networks such as IP telephony, computer networks, wifi access networks, access control systems, control and surveillance cameras.

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Space solutions

Our automation system and audiovisual solutions allow you to create high quality video experiences, adapting your meeting space with technology tailored to your business needs.

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Blog

The latest news

Get up-to-date information on the benefits of IT solutions and services that will help drive your business forward.

mejorar la experiencia del usuario con Avaya AXP
Avaya

Integrando inteligencia artificial (IA) para mejorar la experiencia del usuario con Avaya AXP

Avaya AXP es una solución integral para las empresas que buscan revolucionar su atención al cliente. Su capacidad para integrar IA, automatización y una experiencia omnicanal en una plataforma flexible y escalable la convierte en una herramienta imprescindible en el entorno empresarial actual. Avaya AXP no es solo una plataforma, sino una estrategia clave para impulsar la innovación y el crecimiento continuo de la empresa sin interrupciones.

Learn more »
5 de September de 2024 No Comments
speech analytics en el contact center
Contact Center

La importancia de speech analytics en el contact center

Descubre cómo el speech analytics revoluciona los contact centers, mejorando la eficiencia operativa y la satisfacción del cliente mediante el análisis de conversaciones. Aprende sus beneficios, implementación y obtén insights accionables para tu negocio.

Learn more »
17 de July de 2024 No Comments
mejorar la experiencia del usuario con Avaya AXP
Avaya

Integrando inteligencia artificial (IA) para mejorar la experiencia del usuario con Avaya AXP

Avaya AXP es una solución integral para las empresas que buscan revolucionar su atención al cliente. Su capacidad para integrar IA, automatización y una experiencia omnicanal en una plataforma flexible y escalable la convierte en una herramienta imprescindible en el entorno empresarial actual. Avaya AXP no es solo una plataforma, sino una estrategia clave para impulsar la innovación y el crecimiento continuo de la empresa sin interrupciones.

Learn more »
5 de September de 2024 No Comments
speech analytics en el contact center
Contact Center

La importancia de speech analytics en el contact center

Descubre cómo el speech analytics revoluciona los contact centers, mejorando la eficiencia operativa y la satisfacción del cliente mediante el análisis de conversaciones. Aprende sus beneficios, implementación y obtén insights accionables para tu negocio.

Learn more »
17 de July de 2024 No Comments

Entrust us with the operation of your telecommunication services.

Services

Technical Support

We provide professional services for implementation, maintenance, updating and expansion of communication platforms. We have personnel endorsed and certified by our partners' brands.

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Services

Events

We assist you in the planning of corporate events, whether in person, virtual, or hybrid. We have the best technology, equipment, and qualified personnel to make your event unique and unforgettable.

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Our partners

Partner´s

dacass
cariai
voximplant
codes-audio
verint-logo
sangoma
vocalcom
five9
synnex
khomp
calltech
yoizen-logo
cisco-azul
avaya-red
lifesize-azul
jabra-gn
biamp-log
poly-log
kramer-log

They trust us

Customer Stories

Have a look at some of the projects that have left their mark on our clients and that have allowed them to make their communication processes more effective.

Amarilo

Implementation of audiovisual and AMX control system for the business center of Amarilo's main building.

Automated wireless presentations, lighting control and sound control.

Predetermined scenes that allow the user to give different configurations to the business center.

Fiduciaria Bogotá

We adapted the presidential room of our client Fiduciaria Bogotá, with a sound system for videoconferencing Biamp. Microphones with beamforming technology and ceiling speakers.

The presentation of content to an 86" Samsung screen is done through the clickshare cx50, allowing the user to share content wirelessly via a button.

Compensar

We built an Avaya Aura solution under SaaS mode or scheme for the provision of omnichannel services, hosted in a private-hybrid cloud.

It is deployed in the Tier IV Data Center of Triara - Claro. Avaya Aura as a world leader for Omnichannel Contact Center solutions, made available to Compensar its technology, experience, robustness, scalability of applications and developments for customer service.

We offer nationwide coverage and are headquartered in Miami.

Contact us

Talk to our experts

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Colombia
  • Bogotá +57 (601)3696996 - +57 3186943384
  • marketing@bercont.com
  • Cra 32 # 25 a 20
Miami
  • Miami +57 3186943384
  • marketing@bercont.com
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